Frequently Asked Questions



How to Reserve
One-step online booking is available for all of our properties, atlernatively you can reach our staff at 904.440.0212

Required Deposit
To confirm a booking, you will need to pay a 50% deposit that is applied towards your remaining balance. The remaining 50% is due 30 days prior to your arrival.

Can I cancel my vacation rental?
Our cancellation policy is the following:
100% refund for cancellations more than 60 days before check-in date.
50% refund for cancellations more than 30 days before check-in date.

If you are concerned about something in life derailing your getaway, we are here to help. We offer Travel Insurance through Generali Insurance, travel insurance can help cover you from those unexpected happenings of life. 

What to Bring
All of our properties are self-catering and prepared to be your home away from home.  Guests can expect a home, condo, or villa that is fully stocked with linens, towels, dishes, pots and pans, and a basic supply of complimentary amenities such as:
  • Paper Towels
  • Tissues
  • Toilet Paper
  • Liquid Hand Soap
  • Bar Soap
  • Dish Soap
  • Dish-washing Detergent
  • Garbage Bags
  • Coffee Filters

Guests will need to bring personal items such as clothing and toiletries. Some of our properties are equipped with board-games, movies, and other entertainment options, however we encourage guests to inquire about the amenities of the individual properties in order to find the home that provides the features and extras that best suit their vacation needs.

Checking In and Checking Out
Most of our vacation properties are accessible via a key-less entry system.  A personal code and entry instructions will be provided the morning of your arrival after the unit has been cleaned and inspected.  Our Guest Arrival and Departure policy ensures that our guests arrive to find their property fully prepared, cleaned and sanitized.  Regular check-in is at 3 pm; check-out at 10:00am. An early arrival or a late check-out may be possible for a fee.Guests must inquire with our staff whether this is an option for their reserved property.  Housekeeping will arrive promptly at 10:00am on departure day to inspect the property and prepare accommodations for incoming guests.

Pet Policies
Each property is individually owned, and has its own pet-policy.  Each pet-friendly reservation requires a non-refundable deposit of $250 per dog.  Cats are not allowed unless explicitly stated in writing by the owner of the property.  No pets of any size are allowed in any rental that is not pet-friendly.  Violation of the policy is subject to immediate termination of rental, and forfeiture of any deposits.  This is strictly enforced.  The reservation cleaning fee and Accidental Damage Waiver does not cover damage or flea infestation caused by a pet.